Fusion ArtMajeur x YourArt: how to sync my data?

Welcome to the FAQ page regarding the merger of ArtMajeur and YourArt! We have gathered answers to the most frequently asked questions to help you understand what this merger means for you, how it will enhance your experience, and what steps to take during the transition.

Questions about accounts:

Do I need to transfer my account?
If you are displaying on Artmajeur: you have nothing to do. You will continue to access your account on artmajeur.com without any changes. However, the platform will be enriched in the coming months with new features.

Do I need to create a new account to access the merged platform?
Your account on artmajeur.com remains active. All your data is retained on your current account. Therefore, you do not need to create a new account. It will gradually gain access to new features at no additional cost to you.

What happens if I have an account on both platforms?
For now, you have nothing to do. We will keep you informed when the time comes.

Questions about works and data:

Will I lose information about my works (descriptions, prices, etc.)?
You will not lose any information or any works. Everything will be preserved.

Will my old works still be visible to buyers?
Your account will only be enriched with new features. All your works and information uploaded to your account remain unchanged.

Financial questions:

Will the commissions on sales change?
If you are displaying on artmajeur.com: The merger of the platforms will not result in any increase in commissions or subscriptions currently in place for the year 2025. Any possible changes will be studied and communicated in due course.

Will payment methods (frequency, methods) be affected?
The merger of the platforms will not result in any increase in commissions or subscriptions currently in place for the year 2025. Some occasional settings may evolve. If you are concerned by these changes, you will naturally be informed.

Will there be additional fees to use the new platform?
The merger of the platforms will not incur any additional fees for its users.

What happens with pending sales or payments during the transition?
Sales and payments will not be affected by the merger. The marketplace artmajeur.com will continue to operate as before. Sales, methods, and payment deadlines will not be affected by the merger of Artmajeur and YourArt.

Questions about visibility and promotion:

Will my visibility to buyers be improved or reduced?
YourArt and Artmajeur are joining forces. ArtMajeur by YourArt will benefit from more editorial, technological, and advertising resources to attract visitors and guide them on the platform.

Will the search or ranking algorithms for works change?
The platform's development teams are indeed working on the algorithms and recommendation systems to continuously optimize visitor searches.

How will the merger impact the current audience of Artmajeur?
Initially, the ArtMajeur by YourArt platform will provide its users with the features of both platforms. Subsequently, ArtMajeur by YourArt will continue to be enriched with new features, and we have many development projects in place to promote artists. You will be informed of these developments as they roll out.

The resources dedicated to developing the audience of both YourArt and Artmajeur will gradually be concentrated on a single platform: ArtMajeur by YourArt, still accessible via the same link: artmajeur.com. This should positively impact the audience of Artmajeur.

Technical questions:

Will the merged platform be different in terms of interface or features?
You may have already noticed some design changes on the platform. Moving forward, many existing features on YourArt will be added to those of the Artmajeur platform. It will be possible to search for works by visual similarity, visualize a work in your home, create or visit immersive spaces, virtual galleries, and imaginary museums, and artists will be able to add videos to introduce themselves. And most importantly, Iris, the AI assistant developed by YourArt, will guide visitors and be available to support and stimulate the creative processes of artists.

What should I do if I encounter bugs or issues after the merger?
We are doing everything possible to ensure that this does not happen. However, in the event of an anomaly, we invite you to contact [email protected] and detail the problem you are experiencing.

Will the current features of both platforms be retained?
Yes, all existing features will be maintained. If you have access to a feature today, whether on yourart.art or on artmajeur.com, that access will be retained on artmajeur.com once the merger is completed. You will not lose anything at all.

Who should I contact if I have a problem after the merger?
If you have questions or encounter issues, whether related to the regular use of your account or to the merger, our support team is here to respond and assist you. We invite you to contact [email protected] and share your inquiries with us.

Will there be additional delays in support responses during the transition?
For all priority questions such as those related to your sales, access to your account, and your subscriptions, we will ensure that the response time remains the same. We will respond as quickly as possible to questions regarding a more distant future. However, please know that for you, this merger should occur smoothly, at no additional cost, and provide you with access to more features: this is our commitment.

Will my personal data be protected?
Your personal data is protected in accordance with GDPR requirements, which we rigorously apply. However, to ensure the proper execution of services provided, such as shipping or payment, some of your information may be shared with trusted third parties who are carefully selected and contractually committed to respecting your data and its confidentiality.

Will there be changes to the privacy policy or terms of use?
We maintain our commitment to protecting your personal data. With the introduction of new services and features, we may need to update the terms of use. In such cases, you will be informed of updates to the terms of use. For certain services requiring your agreement, you will be alerted regarding the use of your data, and you will be able to access these services once you have given your explicit consent by accepting the new terms.

What should I do if I do not want my data to be transferred?
This question applies only if you have an account on YourArt and do not yet have an account on Artmajeur, or if you have an account on both platforms and data on YourArt that is not yet on Artmajeur. They remain on the artmajeur.com site.

General questions:

When will the merger be effective?
As a user of artmajeur.com, everything will happen for you in a transparent and very gradual manner. You will continue to access your account at the same address with the same credentials. You have nothing to do. You will see new features appear on the platform, they will be indicated to you, and you won't miss anything!

Will there be a downtime period during the transition?
No downtime period. You will continue to access your account at the same address with the same credentials. New features will be rolled out regularly without interruption of service.

Will the merger have an impact on current orders or sales?
The merger will not disrupt current orders and sales. Indeed, for users of Artmajeur, there is no migration or transfer. The platform will continue to operate without interruption.

What happens if I do not want to use the merged platform?
You are free at any time to evolve your account. You can maintain it, upgrade it, or delete it.

Will training or guides be offered to help me adapt to the new platform?
For Artmajeur users, it will not be a new platform as such. The current platform will simply be upgraded with new features, accompanied by dedicated support to help you discover and master them easily.