Identity documents to provide for payments
Payment regulations change regularly. ArtMajeur applies the rules in force that apply to payments from sellers on online marketplaces.
The current regulations require us to know the identity of the recipients of the payments we send, this is the KYC procedure (acronym for "Know Your Customers" in English). For this, the following elements must be provided in particular:
- Identity document (may vary by country)
- Proof of address
What are the specs for identification documents?
Make sure that you present photos with names and addresses that appear clearly legible, otherwise they risk being invalidated by the payment provider.
Identity documents and proof of residence are necessary to be paid when you make sales. They must exactly match the identity of the account holder to whom we send the payment. If the documents do not match, the payment provider will refuse to transmit the payment.
How are my identification documents kept and can I delete them?
Our payment provider helps us verify customers' identities online by validating their government-issued ID documents and using biometric information. They may retains biometric data for one year and non-biometric data for three years, with options for users to opt-out or request deletion of their data.
If you are a customer who's had your identity verified, we need to verify and authenticate your request in order to delete your information. In order to authenticate your request, please send an email to [email protected] to begin the process.