General Terms and Conditions of Sale for Buyers
Preamble
The website artmajeur.com (hereinafter the “Site”) is a marketplace operated by YourArt (hereinafter the “Company”), a simplified joint-stock company registered with the Nanterre Trade and Companies Register under number 917 843 518, whose head office is located at 36, rue Raspail 92300 Levallois-Perret, telephone: +33(0)950959966, Email: [email protected], Intra-Community VAT number: FR05917843518.
These General Terms and Conditions of Sale (hereinafter the “GTC”) apply in addition to the Buyer T&C for Buyers and the Seller T&C for Sellers. These GTC apply to all sales made through the Company between the Seller and the Buyer. They govern the relationships between the Sellers and Buyers of original or limited-edition works, excluding the relationship between the Company and Buyers (governed by the Buyer T&C) and Sellers (governed by the Seller T&C).
It is hereby reminded that the Company acts as a simple intermediary and is in no way a reseller of the products offered by the Sellers on the platform.
Most products are shipped and delivered to Buyers by Sellers under their sole responsibility. Consequently, the products will neither be taken back nor exchanged by the Company.
1.1 The Sales Contract
Order
To place an order, the Buyer may select one or more Products and add them to their shopping cart. The availability of the Products, their price, characteristics, and delivery times are indicated on the Site, on the detailed page for each item. Once the order is complete, the Buyer can access their cart by clicking on the corresponding button.
Ordering a Customized Artwork
The client has the option to order a customized artwork according to their specifications. After reaching an agreement with the artist, the client pays a non-refundable deposit of 30% of the order’s value, which allows the artist to begin the project. When the artwork is finished, the client receives photos and decides whether to confirm their purchase and pay the remaining 70%, or to cancel the purchase. In the event of cancellation, no additional payment is required.
Validation of the Order by the Buyer
By consulting their cart, the Buyer can check the quantity and nature of the Products selected, as well as review the unit price and the total price. The Buyer has the option to remove one or more Products from the cart.
If the Buyer is satisfied with the order, they can validate it. By confirming their order, the Buyer acknowledges and accepts these GTC. The Buyer will then be directed to a form where they can either enter their login details if they already have an account or sign up on the Site by completing the registration form with their personal information.
Payment by the Buyer
Once logged in or after completing the registration form, the Buyer will be asked to verify or modify their delivery and billing information, then proceed to make payment via a secure payment interface featuring the phrase “order with obligation to pay” or a similar statement.
Confirmation of the Order by the Company
As a Marketplace, the Company does not manage any inventory: original artworks are sold directly by Sellers from around the world. The Company must therefore check with the Seller that the artwork is available, and the Seller must confirm each transaction after the Buyer’s order. Once the payment has actually been received by the Company, the Company undertakes to acknowledge receipt of the payment to the Buyer by electronic means within a maximum of 24 hours. Within the same timeframe, the Company undertakes to send the Buyer a summary email of the order, confirming its processing and including all relevant information.
For orders of original artworks, the order is deemed validated only when the Seller confirms it. The Company may cancel the order if the Seller does not confirm the order or does not respond within 7 days, or if the artwork is no longer available for sale.
For orders of art prints, the Company may cancel an order after confirming it if the file provided by the Seller fails to meet the Company’s specifications and if the Company is unable to obtain a new version.
If the order cannot be fulfilled, the Company will fully refund the Buyer.
Receipt of the Order by the Seller
The Seller is notified by the Company that one or more artworks they listed have been ordered. The Seller has 2 days from receipt of the notice to confirm the order. The information provided by the Company allows the Seller to deliver the order.
If the Seller does not respond within the allotted time, the order will be automatically canceled. The contract concluded between the Buyer and the Seller will also be automatically canceled, releasing each party from its obligations. In particular, the Buyer is assured that their payment will not be processed or that it will be refunded if it has already been made.
In the event the artwork is no longer available, the Seller agrees to remove the listing or change the artwork’s status to indicate it is no longer available. The Seller is solely responsible for the unavailability of a product that they alone control. If an order has still been placed by a Buyer, the order will be canceled by the Seller. The Company will then inform the Buyer and refund them if applicable.
Confirmation of the Order by the Seller
When the order is confirmed by the Seller, a message is sent to the Buyer to confirm the order. The Seller then receives a shipping slip, including a shipping label to affix to the package, provided by the Company. The Seller then agrees to deliver the Products within the stated timeframe.
For orders of digital products, the digital file ordered by the Buyer is available as soon as the order is confirmed by accessing the “My Purchases” section, with no need for the Seller to validate it. For print orders, production begins as soon as the payment is received, with no need for the Seller to confirm the order. The Buyer can then track the status of their order under: “MY ACCOUNT” > “MY PURCHASES.”
Order Shipped
The order is shipped by the Seller, using either their own carrier or a carrier chosen by the Company. The Seller undertakes to comply with the legal guarantee of proper delivery (Article 1604 of the French Civil Code), the legal guarantee against hidden defects (Article 1604 et seq. of the French Civil Code), and the safety guarantee (Article 1386-1 et seq. of the French Civil Code) for all Buyers.
Customs and Import Procedures
The price of the artwork and its shipping cost do not include any potential import or customs fees. When importing an artwork from another country, customs fees may be charged upon arrival in the destination country. These fees are calculated by local authorities and charged by the carrier, independently of the order and shipping of the artwork. The carrier may also charge a presentation fee to handle customs clearance.
Import-related fees are the responsibility of the Buyer and are non-refundable if the Buyer requests a return of the artwork.
By placing an order, the Buyer agrees to carry out all necessary procedures and pay all possible fees related to importing the package. If a package is returned because the Buyer refuses to pay customs duties or is unable to complete the import process in their country, the Buyer will be responsible for all transportation costs, including return shipping, as well as any additional fees related to their order.
Tracking and Receipt of the Order
The Seller undertakes to ship their package using a carrier that provides online tracking, with insurance, and with a delivery time as short as possible (generally 3 to 7 business days). The Buyer understands that the delivery time may be longer, especially for reasons beyond control or in exceptional circumstances (package held by customs, delays due to health procedures, weather or geopolitical events, etc.).
The Buyer must promptly confirm receipt of each ordered product in “MY ACCOUNT.” If the Buyer fails to do so, the product will be deemed to have been received as soon as it is listed as delivered by the carrier’s tracking service. In cases where no tracking information is available from the carrier and no information has been received from the Buyer or the customs service, the product will be considered received 45 days after the Buyer’s bank account has been charged.
If the Buyer confirms they have not received the artwork, and the Seller is unable to provide proof of delivery, or if the carrier’s tracking status shows no movement for more than 30 days, the package will be considered lost, and the Buyer will be refunded.
Receipt of a Damaged Package
Upon receiving the package, the Buyer must report any damage to the delivery person. The Buyer must then carefully unpack the artwork and inspect it. The Buyer agrees to report any damage to the Company within 48 hours of receipt and provide photos documenting the condition of both the package and the artwork. The Buyer must in particular provide the following, which are necessary to file a claim with the carrier:
Photos of the packaging (each side)
Photos of the shipping labels
Photos showing the damaged areas of the artwork
Upon receiving the Buyer’s report, the Company will do its best to find a solution with the Buyer and will offer an exchange or a refund.
Damaged Package Not Reported within 48 Hours after Delivery
The Buyer is required to thoroughly inspect the package and report any damage within 48 hours of delivery. The return policy does not cover items damaged that were not reported within the specified time period.
1.2 Price and Payment
Price
The applicable prices are those displayed on the Site on the day the order is placed. These prices may be changed at any time by the Seller. The prices displayed are valid only on the day of the order and do not have a future effect.
The prices indicated on the Site are in the currency stated, taxes included for original artworks, and excluding taxes for prints, licenses, and other services. Unless otherwise stated, delivery fees are not included. The Buyer’s validation of the order implies that they will pay the indicated price.
Terms of Payment
The Client may make payment by choosing from the payment methods indicated in the cart at the time of the order. Credit card payments are made through secure transactions provided by the payment service providers ADYEN (Netherlands) and STRIPE (USA).
In accordance with the law, for credit card payments, the Company does not access, record, or store any data related to the Client’s payment methods: the payment is made directly by the bank institution.
In the case of payment by money order, check, or bank transfer, delivery times only begin from the date on which the payment is cashed by ArtMajeur by YourArt.
Discounts / Coupons
On special occasions, the Company may offer discounts or coupons. Unless otherwise stated, discounts and coupons may be used only once per customer and cannot be combined. Discounts and coupons are not applicable to price quotes or negotiated prices.
Billing
The Company will send or make available to the Buyer an invoice by electronic means after each payment. The Buyer expressly agrees to receive invoices electronically.
Default of Payment
The agreed payment dates cannot be postponed for any reason whatsoever, including in the event of a dispute.
Any amount not paid when due shall automatically and without notice incur late payment penalties calculated at a rate equal to three times the legal interest rate, without affecting the enforceability of the principal sums due.
Furthermore, any delay in payment will result in the defaulting Client being charged a collection fee of 40 euros, the immediate payment of all sums remaining due regardless of any previously agreed terms, plus a penalty of 20% of the amount as a contractual penalty, and may also lead to unilateral termination of the contract at the Client’s fault. This clause falls within the framework of Article 1152 of the French Civil Code, which allows a judge to reduce indemnities if deemed excessive.
Retention of Title
The Products sold remain the property of the Seller until full payment of their price, in accordance with the present retention of title clause.
1.3 Shipping Costs
Unless otherwise stated, all original artworks are shipped postage paid worldwide (excluding taxes and import fees).
The Seller undertakes to ship the Product(s) within 3 business days from the order confirmation.
If the shipping time exceeds this, the Seller agrees to mention it in the product description and inform both the Company and the Buyer. The works are shipped to the address indicated by the Buyer in “My Account.” It is the Buyer’s responsibility to ensure that the information they provide to the Company is correct and will allow them to receive the products purchased on the Site.
The Seller agrees to properly, securely, and seriously package the ordered works so that they are not damaged during transportation. The works travel at the Seller’s expense and risk. As soon as the Buyer takes physical possession of the artwork, the risk of loss or damage to the products is transferred to them.
The Seller undertakes to comply with the legal guarantee of proper delivery (Article 1604 of the French Civil Code), the legal guarantee against hidden defects (Article 1604 et seq. of the French Civil Code), and the safety guarantee (Article 1386-1 et seq. of the French Civil Code) for all Buyers.
Reservations:
When receiving the artwork or any other ordered product, the Buyer agrees to inspect the package before accepting it and notify the carrier of any problem, damage, or concern regarding the condition of the package immediately. Additionally, the Buyer agrees to inform the Company via the Site’s messaging system and by any other means about any reservations regarding the delivered product (for example, mentioning a damaged package, open package, suspicious sounds in the package, etc.).
The Seller must keep the Company informed of each order’s shipment via the Seller account. Failing this, the Company may cancel the transaction.
1.4 Right of Withdrawal and Warranties
Customer Service
The Site’s customer service can be reached Monday to Friday from 9 a.m. to 5 p.m. (GMT+1) at the following non-premium phone number: +33 095 095 9966, by email at [email protected], or by postal mail at the address indicated in Article 1 of these general conditions. In the latter two cases, ArtMajeur by YourArt undertakes to respond within 5 business days.
Restrictions Due to Sanctions and Embargoed Areas
In certain special situations, geopolitical factors, sanctions, or embargoes, the Company may temporarily or permanently cease providing its services to certain geographic areas or countries. These countries currently include: Crimea, the Donetsk and Luhansk regions, Cuba, Iran, North Korea, and Syria.
1.4.1 Return Policy
The Company offers a 14-day return guarantee from the date of delivery of the artwork. The Buyer may request to return the artwork for any reason via their account and will then be put in contact with the relevant department to plan the return. The Buyer will be refunded once the Seller has received the artwork in perfect condition.
1.4.2 Exceptions to the Return Policy
Return Not Available
In some cases, return shipping may not be included, may not be available, or may no longer be possible due to regulatory constraints, excessive costs, temporary or permanent transportation impossibility, or other reasons. These cases are indicated at the time of purchase on the Site or will be communicated to the Buyer as soon as possible if they occur after purchase (war, pandemic, geopolitical changes, etc.). Where applicable, the Company’s teams will do their best to find a solution with the Seller and the Buyer.
Unclaimed Package
When a package cannot be delivered to the provided address, the Buyer usually has a certain time (generally 15 days) to pick up the package from the carrier’s depot. If, despite reminders from the carrier and the Company, the Buyer does not collect the package within the specified time, the package will be returned to the Seller, and the Buyer will be refunded. In that case, certain costs may be deducted from the refund to cover, in particular, the cost of shipping and any expenses incurred due to the inability to deliver to the Buyer.
Packages Held Due to Unpaid Customs Fees
Importing artworks may incur customs fees, calculated upon arrival and charged by the carrier, which are the Buyer’s responsibility. The Buyer is notified of these fees by the carrier or customs and typically has 15 days to pay them and free the package. If the Buyer does not pay within this timeframe, despite reminders, the package is returned to the Seller, and the Buyer is refunded minus any shipping and related expenses.
If customs hold a package for more than 16 days due to unpaid fees or incomplete import processes, the Seller may request its return, with all shipping costs charged to the Buyer.
If the Company or the Seller cannot arrange the return of a package held by customs due to the Buyer’s refusal to pay customs fees or their inability to complete the import process, the sale will be considered delivered and finalized 20 days after it is seized by customs.
Damaged Package
The Buyer is required to carefully inspect the package and report any damage within 48 hours of delivery. The return policy does not cover items that are damaged and not reported within the specified timeframe.
1.4.3 Right of Withdrawal — Distance Selling
Conditions for Exercising the Right of Withdrawal
In accordance with the regulations in force regarding distance selling, the consumer Buyer entering into a contract with a Seller has a period of fourteen clear days to exercise their right of withdrawal without having to justify any reasons or pay any penalties, except, where applicable, for return costs.
The period mentioned above runs from either the day the distance contract is concluded for contracts relating to the supply of a service and/or the supply of digital content not supplied on a tangible medium, or from the date of receipt of the goods by the Buyer or by a third party (other than the carrier) designated by them for sales contracts and service provision contracts including the delivery of goods.
For orders involving multiple goods delivered separately or for an order of a good consisting of multiple lots or parts, delivered on a staggered schedule, the period runs from the receipt of the last good, lot, or part. For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first good.
If the fourteen-day period ends on a Saturday, Sunday, or a public or non-working holiday, it is extended until the next working day.
The decision to withdraw must be communicated to the Seller via the purchase management interface on the Site or through the Site’s messaging system by means of a clear statement. The Buyer may, for example, use the standard form provided at the end of these general conditions. In any event, the Seller will send the Buyer, as soon as possible, an acknowledgment of receipt of said withdrawal by email.
No return sent COD (cash on delivery) will be accepted, for any reason.
Effects of the Right of Withdrawal
The Buyer shall return or hand over the Products to the Seller or to any person designated by the Seller without undue delay and, in any event, no later than fourteen days from the notification of their decision to withdraw. Returns must be made in their original condition and complete, in packaging identical to that used for shipping. If applicable, the Buyer must also include a copy of the invoice or delivery note in the package.
Should the Buyer exercise their right of withdrawal, the Company, as a trusted third party, will refund the total amount paid (including shipping costs, minus any possible withholdings) to the Buyer as soon as possible and no later than fourteen days from the date this right was exercised. Where applicable, the Company may defer the refund until the Seller has recovered the Products or until the Buyer provides proof that the Products have been shipped, whichever comes first. After this period, the amount due will automatically accrue interest at the legal rate in effect, as specified in Article L. 242-4 of the French Consumer Code.
If applicable, the Company will refund the Buyer using the same payment method used for the initial transaction. Direct return costs are borne by the party defined in the Company’s return policy.
The Buyer’s liability is limited to depreciation of the Product resulting from handling other than that necessary to determine the nature, features, and proper functioning of the Product.
The conditions, deadlines, and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.
Exclusions of the Right of Withdrawal
The right of withdrawal does not apply, in particular, to contracts:
for the supply of goods made to the Buyer’s specifications or clearly personalized (art prints, original artworks framed upon request, custom creations, etc.);
for the supply of digital content not provided on a tangible medium whose performance has begun after the Buyer’s prior express consent and waiver of the right of withdrawal.
Likewise, the right of withdrawal does not apply to contracts fully performed by both parties at the Buyer’s express request before the Buyer exercises their right of withdrawal.
When validating the order for digital content not supplied on a physical medium before the withdrawal period expires, the Buyer’s waiver of the right of withdrawal will be signaled by checking the box corresponding to the following statement: “I expressly waive my 14-day right of withdrawal for the delivered Products.”
Termination of the Contract on the Initiative of the Client
A consumer Buyer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than 30 days. The Buyer will then be refunded the sums paid when placing the order.
This clause does not apply if the delivery delay is due to force majeure. In such a case, the Buyer agrees not to take legal action against the Seller and waives invoking the termination of the sale provided for in this article.
Warranties
Warranty for Apparent Defects and Faults
It is the Buyer’s responsibility to check the condition of the Products upon delivery. This verification must include the quality, quantities, and references of the Products as well as their compliance with the order. No claim will be considered after three days from the date of delivery. In all events, any claim regarding delivered packages will only be considered if the Buyer who is a merchant has issued reservations to the carrier in accordance with Articles L. 133-3 et seq. of the French Commercial Code.
Warranty for Hidden Defects
Legal Warranties
Buyers have a legal warranty of proper delivery (Article 1604 of the French Civil Code), a legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), and a safety guarantee (Articles 1245 et seq. of the French Civil Code).
Buyers who are consumers also have a legal warranty of conformity (Articles L. 217-4 et seq. of the French Consumer Code).
Return under the Warranty
To invoke the warranty, the Buyer must return the product to the address of the Seller’s head office, along with an explanatory letter requesting either repair, replacement, or a refund.
Return shipping costs remain the responsibility of the Buyer, except for consumer Customers invoking the conformity warranty under Articles L. 217-4 et seq. of the French Consumer Code.
The consumer Buyer has a period of 2 years from delivery of the goods to act against the seller. As such, they may choose between repair or replacement of the Product, subject to the cost conditions set out in Article L. 217-9 of the French Consumer Code. Furthermore, the Buyer is exempt from proving the existence of the non-conformity of the Product during the 24 months following delivery of said Product, except for second-hand goods.
Where applicable, the legal warranty of conformity applies independently of any commercial warranty.
When the consumer Buyer decides to invoke the warranty against hidden defects, they may choose between canceling the sale or requesting a reduction of the sale price.
1.5 Complaints and Dispute Resolution
These GTC are subject to French law.
At any time, the Buyer may contact the Seller regarding any request or complaint concerning the ordered artwork via the Site’s messaging system.
The Seller agrees to comply with the legal warranty of conformity for consumer Buyers (Article L. 211-1 et seq. of the French Consumer Code).
The Seller undertakes to respond to any Buyer request within a maximum of 24 working hours using the tools provided by the Company on the Site.
In the event of a complaint by a Buyer, the dispute will be resolved directly between the Buyer and the Seller using the messaging tool provided on the Site. The Seller must amicably resolve all disputes with the Buyer. However, if the dispute is not resolved within 7 working days from the date of receiving the information, the Company, after informing the Seller, may refund the Buyer for the product. This amount will then be deducted from the sum owed to the Seller by the Company.
These GTC may be modified at any time by the Company. The general terms in force for Buyers and Sellers are those applicable on the day of their order or their login to the Site, any new login to the personal area implying acceptance of the new general terms if applicable.
For any complaint, please contact customer service at the following address: https://support.artmajeur.com.
Pursuant to Ordinance No. 2015-1033 of August 20, 2015, any disputes that may arise in the execution of these general terms and conditions and that could not be resolved amicably between the parties must be submitted to Medicys: www.medicys.fr.
Any dispute relating to this contract or in connection with it shall be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation: www.fast-arbitre.com.
The European Commission provides consumers in the European Union with an online dispute resolution platform. Consumers can submit a complaint at: https://ec.europa.eu/consumers/odr/main/index.cfm.
1.6 Seller Rating
Rating the Seller
Buyers have the opportunity to contribute to the Site’s content by posting comments about their use of the Products and their interaction with the Seller in order to evaluate the transaction. These comments will be subject to validation by ArtMajeur by YourArt.com or its team of moderators.
By clicking on the “Validate” button in order to publish a comment, the Buyer and the Seller grant a non-exclusive, royalty-free copyright license to the Company for said comment. As such, the Buyer and the Seller authorize the Company to make the comment publicly available online, in whole or in part, on the Site, the Company’s newsletters, and the Company’s partners’ websites. The Buyer and the Seller authorize the Company to reproduce their comment for the purpose of making it publicly available online and creating communication and promotional materials for the Site. The Buyer and the Seller authorize the Company to translate their comment into any language for the purpose of making it publicly available online and reproducing it on its commercial and promotional materials. The right of adaptation also includes the right to make the technical modifications necessary to use the comment in other formats. This license is granted for permanent use.
1.7 Personal Data
In addition to Article 1.4 of the Buyer T&C and Article 2.8 of the Seller T&C, the Buyer and the Seller are informed that personal data collected by the Site during order placement is processed by the Company solely for the purpose of fulfilling these orders.
The Buyer’s shipping information is transmitted to the Sellers only for the purpose of shipping the order. This data may not be used for any other purpose.
In the event of a problem concerning data processing, the Buyer and the Seller may contact the Company directly as specified in the Seller T&C and Buyer T&C.
The Seller only has access to the personal data provided by the Buyer of their artworks on the Site when an order is placed. The Seller undertakes to secure this data, which they retain for the exclusive purpose of tracking the order.
The Company has adopted an SSL encryption security system, with the entire site protected by the HTTPS protocol. The site has also enhanced security through obfuscation and encryption to protect sensitive payment data used on the Site as much as possible.
1.8 Final Provisions
These GTC are subject to French law.
The invalidity of any clause of this contract does not entail the invalidity of the other clauses or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, insofar as possible, replace the nullified stipulation with a valid one corresponding to the spirit and purpose of these terms.
The failure of the Company to exercise the rights granted by these provisions shall not in any case be interpreted as a waiver of those rights.
The provisions of these general conditions apply subject to the mandatory provisions of the French Consumer Code regarding unfair terms in contracts between a professional and a consumer.
Any dispute will be referred to the Courts of Paris, notwithstanding multiple defendants or third-party proceedings, including summary or ex parte proceedings.
1.9 Reference Language and Legal Value of Translations
This contract is written in French. Any translation of this contract into another language is provided for informational purposes only and shall in no way be considered legally binding. In the event of any contradiction or difference in interpretation between the French version and any translation, the French version shall prevail.
ANNEX 1
Article L. 217-4 of the French Consumer Code
The Seller must deliver a good that complies with the contract and is liable for any lack of conformity existing at the time of delivery. The Seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when it is the Seller’s responsibility under the contract or carried out under the Seller’s supervision.
Article L. 217-5 of the French Consumer Code
The good complies with the contract if:
It is fit for the purpose usually expected of a similar good and, where applicable:
corresponds to the description provided by the Seller and has the qualities presented to the buyer as a sample or model;
has the qualities a buyer might legitimately expect given the public statements made by the Seller, the producer, or their representative, including in advertising or labeling;
Or it has the characteristics defined by mutual agreement between the parties or is fit for any special use sought by the buyer, brought to the Seller’s knowledge and accepted by the Seller.
Article L. 217-12 of the French Consumer Code
Legal action arising from lack of conformity lapses two years after the delivery of the good.
Article L. 217-16 of the French Consumer Code
Where the buyer requests from the Seller, during the course of the commercial warranty which was granted at the time of acquisition or repair of movable property, a repair covered by the warranty, any downtime of at least seven days shall be added to the remaining warranty period. This period runs from the buyer’s request for intervention or from the time the goods in question are made available for repair, if this occurs after the request for intervention.
Article 1641 of the French Civil Code
The Seller is liable for hidden defects in the sold item that make it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have acquired it, or would have paid a lower price, had they known of the defects.
Article 1648 paragraph 1 of the French Civil Code
Legal action resulting from redhibitory defects must be brought by the purchaser within two years of discovering the defect.
ANNEX 2
TERMS OF ORDER CANCELLATION IN THE EVENT OF DISTANCE SELLING TO A CUSTOMER
In the case of distance selling, as defined in Article L. 221-1 of the French Consumer Code, within fourteen days, including public holidays, from the date of the order or purchase commitment, the Customer has the option to cancel it by sending a registered letter with acknowledgment of receipt. If this period normally ends on a Saturday, Sunday, or public holiday, it is extended until the next working day.
Any clause of the contract by which the Customer waives their right to cancel their order or purchase commitment is null and void. This article does not apply to contracts concluded under the conditions set out in Article L. 221-2.
If you cancel your order,
you can use the detachable form below.
==============================================================
ORDER CANCELLATION
French Consumer Code Art. L. 221-5
Conditions:
Complete and sign this form.
Send it by registered mail with acknowledgment of receipt.
Use the address indicated in Article 1.
Post it no later than the fourteenth day from the date of the order or, if that date falls on a Saturday, Sunday, or public holiday, on the first working day thereafter.
I, the undersigned, hereby cancel the following order:
Type of goods or service ordered: ……………………………………
Date of the order: ……………………………………
Date of receipt of the order: ……………………………………
Customer name: ……………………………………
Customer address: ……………………………………
Customer signature: ……………………………………