General Terms of Sale for Buyers
Artmajeur.com is a marketplace (Marketplace) published by SARL ARTMAJEUR with a capital of €100,000, Montpellier RCS: 513 318 113, head office: 1870 boulevard de la liberté, 34830 Clapiers, France, telephone: + 33(0)950959966, E-mail: [email protected], intra-community VAT number: FR 5513318113
These General Terms and Conditions of Sale (hereinafter the “GTC”) apply in addition to Buyers of the Buyer T&Cs and for Sellers of the Seller T&Cs. The GCS apply to all sales made through Artmajeur between the Seller and the Buyer. The T&Cs govern relations between Sellers and Buyers of original or limited edition works, excluding relations between Artmajeur and Buyers (relation governed by the Buyer T&Cs) and Sellers (relations governed by the Seller T&Cs).
It is recalled that Artmajeur acts as a simple intermediary and is in no way a reseller of the products offered by the Sellers within the platform.
The majority of products are shipped and delivered to Buyers by Sellers, under their sole responsibility. The products will therefore neither be taken back nor exchanged by Artmajeur.
1.1 Sales contract
In order to place an order, the buyer may select one or more Products and add them to his basket. The availability of the Products, their price, their characteristics and their delivery time are indicated on the Site, in the description of each article. When the order is complete, the Buyer can access his basket by clicking on the button provided for this purpose.
Ordering a custom artwork
The customer has the possibility of ordering a personalized work according to his specifications. After agreement with the artist, the customer pays a non-refundable deposit of 30% of the value of the order so that the artist can start the project. When the work is finished, the customer receives photos and decides if he confirms his purchase and pays the remaining 70%, or cancels his purchase, he then has nothing else to pay.
Validation of the order by the Buyer
By consulting his basket, the Buyer will be able to check the number as well as the nature of the Products he has chosen and will be able to check the unit price, as well as the overall price. He will be able to remove one or more Products from his basket.
If the order suits him, the Buyer can validate it. By confirming his order, the Buyer acknowledges and accepts these T&Cs. He will then access a form on which he can either enter his login details if he already has one, or register on the Site by completing the registration form with his personal information.
Payment by Buyer
As soon as he is connected or after having fully completed the registration form, the Buyer will be invited to check or modify his delivery and invoicing details, then will be invited to make the payment by being redirected for this purpose to the secure payment interface including the words "order with obligation to pay" or any similar formula.
Confirmation of the order by Artmajeur
As a Marketplace, Artmajeur does not manage stock: original works are sold directly by Sellers around the world. Artmajeur must therefore check with the Seller that the work is available and the latter must validate each transaction, after the order has been placed by the Buyer. Once the payment has actually been received by Artmajeur, Artmajeur undertakes to acknowledge receipt to the Buyer electronically, within a maximum period of 24 hours. Within the same period, Artmajeur undertakes to send the Buyer an e-mail summarizing the order and confirming the processing thereof, containing all the information relating thereto.
- For orders of original works, the order is only deemed validated when the Seller confirms it. Artmajeur may cancel the order if the Seller does not validate the order or does not respond within 7 days, or if the work is no longer available for sale.
- For art printing orders, Artmajeur may cancel an order after order confirmation, in the event that the file provided by the Seller does not comply with Artmajeur's specifications, and in the impossibility of obtaining a new version. .
In the event that the order cannot be honoured, Artmajeur fully reimburses the Buyer.
Receipt of the order by the Seller
The Seller is informed by artmajeur that one or more works that he has placed online have been ordered. The Seller has 2 days after receiving the information to confirm the order. The information transmitted by Artmajeur allows it to deliver the order.
In the absence of a response from the Seller within the time limit, the order will be canceled automatically. The contract concluded between the Buyer and the Seller will also be automatically cancelled, each of the parties being released from their obligations. In particular, the Buyer is assured that his payment will not be debited, or that he will be reimbursed if it has already been made.
In the event that the work is no longer available, the Seller undertakes to remove the advertisement or to change the status of the work in order to show that it is no longer available. The Seller is solely responsible in the event of the unavailability of a product over which it has sole control. If an order has nevertheless been placed by a Buyer. The order will be canceled by the Seller. Artmajeur will then inform the Buyer and reimburse him if necessary.
Order confirmation by the Seller
When the order is confirmed by the Seller, a message is sent to the Buyer to confirm his order. The Seller then receives a transport bundle including in particular a dispatch note to stick on his package provided by Artmajeur. The Seller then undertakes to deliver the Products within the period mentioned.
For orders of digital products, the digital file ordered by the Buyer is available upon confirmation of the order by going to the My Purchases section, without the need for the Seller to validate. For print orders, the order goes into production as soon as payment is received, without the Seller needing to validate the order. The Buyer can then follow the status of his order on the section: "MY ACCOUNT" > "MY PURCHASES".
The order is shipped by the Seller, using its own carrier, or a carrier selected by Artmajeur. The Seller undertakes to respect towards the Buyer the legal guarantee of correct delivery (article 1604 of the Civil Code), the legal guarantee against hidden defects (article 1604 and following of the Civil Code) and the security guarantee (article 1386 -1 et seq. of the Civil Code) towards all Buyers.
Order tracking and receipt
The seller agrees to send his package using a carrier with an online tracking service, with insurance, and whose delivery time will be as short as possible (around 3 to 7 working days), the estimated maximum delivery time must in no case exceed 30 days, except in exceptional conditions (parcel retained by customs, blockage due to sanitary procedures, etc.).
The Buyer must confirm without delay in "MY ACCOUNT" the receipt of each product ordered. Otherwise, the product will be considered to have been received as soon as it is indicated as delivered by the carrier's tracking service. In the event that no tracking information is available from the carrier, and no information has been received from the buyer or customs services, the product will be deemed to have been received within a 45 days from the date of debit from his bank account.
When the Buyer has confirmed that he has not received the work, and the seller is unable to produce proof of delivery, or the tracking status provided by the delivery person shows no progress for more than 30 days, the package will be considered lost, and the buyer will be refunded.
Customs and import procedures
The price of the work, and the transport of the work do not include any import or customs fees. When importing a work from another country, customs fees may be requested upon arrival in the country of destination. Customs fees are calculated by the local authorities, and invoiced by the carrier, independently of the order and the transport of the work. The carrier may also charge a presentation fee to manage the customs clearance procedure.
The costs related to the importation of a work are the responsibility of the Buyer, and they are not refundable in the event of a request for the return of the work.
Reception of a damaged package
Upon receipt of the package, the buyer must notify the delivery person of any damaged package. He must then carefully unpack the work and inspect it. The buyer agrees to report any damage to Artmajeur, within 48 hours of receipt, and provide photos to show the condition of the package and the work. The buyer must in particular provide the following elements, which will be necessary in order to complete a file with the carrier:
- the photos of the packaging (each side)
- photos of shipping labels
- the photos that show the damaged parts of the work
Upon reception of the report, Artmajeur will make every efforts to find a solution with the buyer, and will offer an exchange or a refund.
Package damaged, not reported within 48h after delivery
The buyer is responsible for examining the package thoroughly and reporting any damage within 48 hours after delivery. The return policy does not cover damaged items that were not notified within the specified deadline.
1.2 Price and payment
The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by the Seller. The prices displayed are only valid on the day of the order and have no effect for the future.
The prices indicated on the Site are understood to be in the currency indicated, including all taxes for original works, and excluding taxes for prints, licenses and various services. Unless otherwise indicated, delivery costs are extra. The fact that the Buyer validates his order implies that he pays the price indicated.
The Customer can make his payment by choosing a payment method from those indicated on his basket at the time of his order. Credit card payments are made using secure transactions provided by the payment providers ADYEN (Netherlands) and STRIPES (USA).
In accordance with the legislation, in the context of payments by credit card, Artmajeur does not have access to any data, does not record or store any data relating to the Customer's means of payment: payment is made directly by the banking establishment.
In the event of payment by money order, check or bank transfer, delivery times only begin to run from the date of receipt of payment by Artmajeur.
Discounts / Coupons
On special occasions, Artmajeur may offer discounts or coupons. Unless otherwise specified, discounts and coupons can be used only once per client, and they are not cumulative. Discounts and coupons are not applicable to price offers, or negociated prices.
Artmajeur will send or make available to the Buyer an invoice electronically after each payment. The Buyer expressly agrees to receive invoices electronically.
Default of payment
The agreed payment dates may not be delayed for any reason whatsoever, including in the event of a dispute.
Any amount not paid on the due date will give rise, automatically and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty affects the payment of the sums due in principal.
In addition, any delay in payment will result in the invoicing of the defaulting Customer of recovery costs in the amount of 40 euros, the immediate payment of all sums remaining due regardless of the agreed deadlines, plus an indemnity of 20% of the amount as a penalty clause, as well as the possibility of terminating the contract unilaterally at the fault of the Customer. This clause is part of the provisions of article 1152 of the Civil Code allowing the judge to reduce the compensation if the judge considers that it is excessive.
Retention of title
The Products sold remain the property of the Seller until full payment of their price, in accordance with this retention of title clause.
1.3 Shipping costs
Unless otherwise specified, all original works are shipped worldwide postage included (excluding taxes and import charges).
The Seller undertakes to ship the Product(s) within 3 working days of the order confirmation.
If the shipping time should be longer, the Seller undertakes to mention it in the description of the product, to inform Artmajeur and the Buyer. The Works are sent to the address indicated by the buyer in "My Account" It is up to the Buyer to ensure that the information he communicates to Artmajeur is correct and will allow him to receive the products purchased on the site .
The Seller undertakes to pack the works ordered correctly, securely and seriously so as to prevent the products from being damaged during transport. The works travel at the expense and risk of the Seller. As soon as the Buyer takes physical possession of the work, the risk of loss or damage to the products is transferred to him.
The Seller undertakes to respect towards the Buyer the legal guarantee of correct delivery (article 1604 of the Civil Code), the legal guarantee against hidden defects (article 1604 and following of the Civil Code) and the security guarantee (article 1386 -1 et seq. of the Civil Code) towards all Buyers.
Upon receipt of the work or any other product ordered, the Buyer agrees to check the package before accepting it and notify the carrier of any problem, damage or reservation concerning the condition of the package immediately. In addition, the Buyer undertakes to inform Artmajeur via the site's messaging service and by any other means of any reservations about the product that is delivered (by notifying, for example, damaged package, open package, suspicious noise in a package, etc.).
The Seller will keep Artmajeur informed of the shipment with each order via the Seller account. In the absence of this information, Artmajeur may cancel the transaction.
1.4 Right of withdrawal and Guarantees
The Customer Service of the Site is available Monday to Friday from 9 a.m. to 5 p.m. (GMT +1) at the following non-surcharged telephone number: +33 095 095 9966, by e-mail at: [email protected] artmajeur.com or by post to the address indicated in article 1 of these general conditions. In these last two cases, Artmajeur undertakes to provide an answer within 5 working days.
Restrictions due to sanctions and zones under embargo
In some specific situation, due to geopolitics, sanctions or embargo, Artmajeur may cease to provide service temporarily or permanently to certain geographical zones, or countries. Theses countries currently include: Crimea, Donetsk and Luhansk Regions, Cuba, Iran, North Korea and Syria.
1.4.1 Return policy
Artmajeur offers a 14-day return guarantee from the date of delivery of the work. The Buyer can request the return of the work for any reason, from his account and will then be put in touch with the service concerned to plan his return. The Buyer will be reimbursed once the Seller has received the work in perfect condition.
1.4.2 Exceptions to the return policy
Return not available
In some cases, return delivery is not included, is not available, or is no longer available due to regulatory constraints, excessive costs, impossibility temporary or permanent transportation or other reasons. These cases are indicated at the time of purchase on the site, or will be communicated as soon as possible to the buyer if they occur after his purchase (war, pandemic, geopolitical evolution, etc.). If necessary, the Artmajeur teams will do their utmost to find a solution with the seller and the buyer.
Package not collected
When the package could not be delivered to the address indicated, the Buyer has a period (generally 15 days) to recover the package from the carrier's depot. If despite reminders and messages by the carrier, and by Artmajeur, the Buyer does not collect the package within the time allowed, the package will be returned to the Seller and the Buyer will be refunded. Costs may then be deducted from the reimbursement, in order to cover in particular the cost of transport, and any costs resulting from the impossibility of delivering the Buyer.
Parcels blocked for non-payment of customs
Imports of works may give rise to customs fees which will be calculated on arrival and invoiced separately by the carrier. These costs are the sole responsibility of the Buyer. The Buyer will be informed by the carrier or by customs of the sums he must pay to unblock the package. The Buyer has a period (generally 15 days) to pay the customs fees in order to unblock the package. If despite the reminders and messages by the carrier, and by Artmajeur, the Buyer does not pay the customs fees within the time limit, the package will be returned to the Seller and the Buyer will be refunded. Costs may then be deducted from the reimbursement, in order to cover in particular the cost of transport, and any costs resulting from the impossibility of delivering the Buyer.
The buyer is responsible for examining the package thoroughly and reporting any damage within 48 hours after delivery. The return policy does not cover damaged items that were not notified within the specified deadline.
1.4.3 Right of withdrawal – Distance selling
Conditions for exercising the right of withdrawal
In accordance with the legislation in force regarding distance selling, the Consumer Buyer concluding a contract with a Seller has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs.
The period mentioned in the preceding paragraph runs from either the day on which the distance contract is concluded for contracts relating to the provision of a service and/or the supply of digital content not provided on a material support, either from the receipt of the goods by the Buyer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.
When the fourteen-day period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the next working day.
The decision to withdraw must be notified to the Seller via the site's purchase management interface or via the site's messaging service by means of an unambiguous declaration. The Buyer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any case, the Seller will send the Buyer an acknowledgment of receipt of said withdrawal by email as soon as possible.
No return for cash on delivery will be accepted, for whatever reason.
Effects of the right of withdrawal
The Buyer returns or returns the products to the Seller or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw. Returns must be made in their original condition and complete in packaging identical to that used for shipping. The Buyer, where applicable, must also include a copy of the invoice or delivery note in the packaging.
In the event that the Buyer uses his right of withdrawal, Artmajeur in its capacity as a trusted third party, will reimburse all sums paid (including delivery costs, and deducted from any reservations) to the Buyer within as soon as possible and at the latest within fourteen days following the date on which this right was exercised. Where applicable, Artmajeur may defer reimbursement until the Seller recovers the Products or until the Buyer has provided proof of delivery of the Products, whichever comes first. Beyond that, the sum due is, by operation of law, productive of interest at the legal rate in force, as specified in article L. 242-4 of the Consumer Code.
Where applicable, Artmajeur reimburses the Buyer using the same means of payment as that used by the Buyer for the initial transaction. Direct return costs are the responsibility of the party defined in Artmajeur's return policy.
The Buyer's liability is only engaged with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product.
The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.
Exclusions from the right of withdrawal
The right of withdrawal does not apply, in particular, to contracts:
- supply of goods made according to the Buyer's specifications or clearly personalized (art prints, original works framed at the customer's request, creations made on request, etc.);
- supply of digital content not provided on a material medium, the execution of which has begun after express prior agreement from the Buyer and express waiver of his right of withdrawal.
Similarly, the right of withdrawal is not applicable to contracts executed in full by both parties at the express request of the Buyer before the latter exercises his right of withdrawal.
When validating the order of digital content independent of any material medium before the expiry of the withdrawal period, the Buyer's waiver of the right of withdrawal will be manifested by ticking the box corresponding to the following sentence : "I expressly waive my 14-day right of withdrawal for the Products delivered".
Termination of the contract on the Customer's initiative
The Consumer Buyer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than 30 days. The Buyer will then be reimbursed for the sums incurred by him when placing the order.
This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Buyer undertakes not to take legal action against the Seller and waives the right to avail himself of the resolution of the sale provided for in this article.
Warranties against apparent defects
It is the Purchaser's responsibility to check that the Products are in good condition at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. In any case, any complaint concerning the delivered parcels will only be taken into account if the Buyer having the quality of merchant has expressed reservations to the carrier in accordance with articles L. 133-3 and following of the Commercial Code.
Guarantee against latent defects and defects
Buyers have a legal guarantee of correct delivery (article 1604 of the Civil Code), a legal guarantee against latent defects (articles 1641 et seq. of the Civil Code) and a security guarantee (articles 1245 et seq. of the Civil Code).
Buyers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. Consumer Code).
Return within the framework of the guarantee
In order to implement the guarantee, it is up to the buyer to return the product to the address of the Seller's headquarters, accompanied by an explanatory letter requesting either repair or exchange. , or reimbursement.
The costs of returning the Product remain the responsibility of the Buyer except for consumer Customers implementing the guarantee of conformity of articles L. 217-4 and s. of the Consumer Code.
The Consumer Buyer has a period of 2 years from the delivery of the goods to act with the seller. As such, he can choose between repairing or replacing the Product, subject to the cost conditions provided for in article L.217-9 of the Consumer Code. Finally, the Buyer is exempted from providing proof of the existence of the lack of conformity of the Product during the 24 months following the delivery of the said Product, except for second-hand goods.
Where applicable, the legal guarantee of conformity applies independently of the commercial guarantee.
When the Consumer Buyer decides to implement the guarantee against hidden defects, he can choose between the cancellation of the sale or a reduction in the sale price.
1.5 Complaints and handling of disputes
These T&Cs are subject to the application of French law.
At any time, the Buyer may contact the Seller for any request or complaint concerning the work ordered via the messaging system available on the site.
The Seller undertakes to respect the legal guarantee of conformity vis-à-vis consumer Buyers (article L. 211-1 et s. Consumer Code).
The Seller undertakes at any time to respond to a request from the Buyer within a maximum period of 24 working hours by using the tools made available to it for this purpose by Artmajeur on the Site.
In the event of a complaint from a Buyer, the dispute will be settled directly between the Buyer and the Seller using the messaging tool offered by the Site. The Seller shall resolve amicably all disputes opposing it to the Buyer. However, if the dispute is not resolved within 7 working days of receipt of the information, Artmajeur, after informing the Seller, may proceed to refund the product to the Buyer. This amount is then deducted from the amount paid to the Seller by Artmajeur.
These T&Cs may be modified at any time by Artmajeur. The general conditions applicable to Buyers and Sellers are those in force on the day of their order or their connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
For any complaints, please contact customer service at the following address: https://support.artmajeur.com
Under Order No. 2015-1033 of August 20, 2015, all disputes that may arise in connection with execution of these general conditions and whose solution could not be found beforehand amicably between the parties must be submitted to Medicys: www.medicys.fr
Any dispute relating to this contract or in connection with it will be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation: www.fast-arbitrator.com
The European Commission makes available to consumers of the European Union an online dispute resolution platform. Consumers can make a complaint :
https://ec.europa.eu/consumers/odr/main/index.cfm comments on their use of the Products and their relationship with the Seller in order to evaluate the transaction. Comments will be subject to validation by Artmajeur.com or its team of moderators.
By clicking on the "Validate" tab, in order to publish their comment, the Buyer and the Seller grant a non-exclusive copyright license free of charge to Artmajeur relating to the said comment. As such, the Buyer and the Seller authorize Artmajeur to communicate to the public online, in whole or in part, their comments on the Site, Artmajeur's newsletters and the sites of Artmajeur's partners. The Seller and the Buyer authorize Artmajeur to reproduce its comment for the purpose of communicating it to the public online and to produce communication and promotional materials for the Site. The Seller and the Buyer authorize Artmajeur to translate their comments into any language for the purpose of communicating them to the public online and to reproduce them on their commercial and promotional materials. The right to adaptation also includes the right to make the changes technically necessary for the exploitation of the commentary in other formats. This license is granted for permanent use.
1.7 Personal data
In addition to article 1.4 of the Buyer T&Cs and 2.8 of the Seller T&Cs, the Buyer and the Seller are informed that the personal data collected by the Site when placing orders is processed by Artmajeur only for the purpose of these orders.
The information of Buyers' data concerning the delivery is transmitted to the Sellers only for the sole purpose of shipping the order. These data cannot be used for other purposes.
In the event of a problem concerning the processing of data, the Buyer and the Seller may contact Artmajeur directly as specified in the Seller and Buyer T&Cs.
The Seller only has access to the personal data provided by the Buyer of his works on the Site when ordering. The Seller undertakes to secure this data which it keeps for the exclusive purposes of monitoring its order.
Artmajeur has adopted an SSL encryption security system, the entire site being protected by the HTTPS protocol. The site has also reinforced security by means of scrambling and encryption in order to protect as much as possible the sensitive data linked to the means of payment used on Artmajeur.
1.8 Final stipulations
These T&Cs are subject to the application of French law.
The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and object of these presents.
The absence of exercise by Artmajeur of the rights which are recognized to it by the present can in no way be interpreted as a renunciation to assert the said rights.
The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
Any dispute will be decided by the Courts of Montpellier notwithstanding plurality of defendants or appeals in guarantee, including for the procedures in summary or on requests.
Article L. 217-4 Consumer Code
The Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article L. 217-5 Consumer Code
The good complies with the contract:
If it is suitable for the use usually expected of a similar good and, if applicable:
if it corresponds to the description given by the Seller and has the qualities that it has presented to the buyer in the form of a sample or model;
if it has the qualities that a buyer can legitimately expect given the public statements made by the Seller, the producer or his representative, in particular in advertising or labeling;
Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted.
Article L. 217-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L. 217-16 Consumer Code:
When the buyer asks the Seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 Civil Code
The Seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it. , or would have paid less if he had known them.
Article 1648 paragraph 1 Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
PROCEDURE FOR CANCELLATION OF THE ORDER IN THE EVENT OF DISTANCE SELLING TO A CUSTOMER
In the event of distance selling, as defined by article L. 221-1 of the Consumer Code, within fourteen days, public holidays included, from the date of the order or the commitment to purchase, the Customer has the option of waiving it by registered letter with acknowledgment of receipt. If this period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
Any clause of the contract by which the customer gives up his right to renounce his order or his purchase commitment is null and void. This article does not apply to contracts entered into under the conditions provided for in article L. 221-2.
If you cancel your order,
you can use the detachable form opposite.
CANCELLATION OF ORDER
Consumer Code art. L. 221-5
∗ complete and sign this form
∗ send it by registered letter with acknowledgment of receipt
∗ use the address given in article 1
∗ send it no later than the fourteenth day from the day of the order or, if this period normally expires on a Saturday, a Sunday or a holiday or non-working day, the first following working day.
I, the undersigned, declare that I cancel the order below:
∗ Nature of the goods or service ordered:.................................. ...................................
............... .................................................. .................................................. ...................................
∗ Date of order:......... .................................................. .................................................. ..
∗ Date of receipt of the order: ........................................ .................................................
∗ Customer name: .............................................. .................................................. ...........................
∗ Customer address: .................. .................................................. .................................................
. .................................................. .................................................. .................................................
Signature client :